Jen CarterFractional COO
Work with me

Fractional COO services for consumer products brands

A fractional COO runs your operations one to two days a week: inventory and cash, sourcing and production, 3PL and freight, NetSuite, and the operating plan. You get a COO who has run a multi-channel consumer brand, without adding a full-time executive salary.

What I own

Six areas, one operator.

Inventory and cash

Open-to-buy, reorder points, and aged-stock cleanup, so cash isn't sitting in a warehouse.

3PL and freight

3PL selection and moves, carrier contracts, and OTIF tracking that holds partners to the number.

NetSuite and systems

ERP rollout connected to Shopify, Amazon, Faire, and ShipStation. One source of truth for orders and stock.

Sourcing and production

Factory onboarding, sourcing trips, time-and-action calendars, and cost negotiation to a margin target.

Wholesale and retail

Forecasting, retailer compliance, EDI, and chargeback control before the first big purchase order ships.

Plan and team

Annual and quarterly operating plans, KPI dashboards the CFO trusts, and the org chart to run them.

Time-and-action calendar

The first 90 days.

Workstream
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Operations audit
Cash and inventory map
90-day plan signed by CEO and CFO
3PL and carrier terms
Aged stock and reorder points
KPI dashboard live
Weekly ops cadence runs without me
How you know it's working

A monthly scorecard you can check against your own invoices.

Every line ties to a document you already have. Anything modeled shows its assumptions.

MetricChecked against
Cash tied up in inventoryNetSuite inventory valuation, month over month
Landed cost per unitFactory, freight, and duty invoices
Freight cost per orderCarrier and 3PL bills
On-time in-full to retailersRetailer vendor scorecards
Chargebacks, % of wholesaleRetailer deduction reports
Stockouts on top SKUsShopify and Amazon inventory history
Questions before you sign

Straight answers.

What does a fractional COO do day to day?

Runs the weekly operations meeting, works open issues with your team and vendors, updates the inventory and cash plan, and reports to the CEO and CFO. On heavy weeks that means a factory call at 7am and a 3PL escalation at 4pm.

How many days a week do we get?

One to two days a week for most brands, planned on a shared calendar. Launches and 3PL moves can need more for a few weeks, agreed in advance.

Should we hire a supply chain consultant instead?

A consultant recommends. A fractional COO owns the result, manages the people and vendors, and stays through the fix. If you only need a one-time answer, the operations audit is the better fit.

Will you manage our team?

Yes. Operations, CX, and logistics staff can report to me during the engagement, with a hiring plan if the team needs a full-time lead after I step back.

How does the engagement end?

When your team runs the weekly cadence and the scorecard holds for two months in a row. Most brands keep one advisory day a month after that.